Our esteemed client in Freehold, New Jersey is seeking a detail-oriented and experienced Senior Collections Specialist to manage and support the company’s accounts receivable portfolio. This role requires proficiency in utilizing AI platforms, managing credit operations, and collaborating effectively with team members and customers. You will play a critical role in maintaining financial integrity by ensuring timely collections, accurate record-keeping, and resolving account issues. Strong organizational skills, the ability to work across multiple software systems, and effective communication with the department manager are essential for success in this position.

Key Responsibilities

• Credit and Account Management:

  • Create and maintain credit history files.
  • Analyze and assess the creditworthiness of accounts with the Credit Manager.
  • Identify delinquent accounts requiring external collection efforts.

• Collections and Customer Interaction:

  • Support collection efforts through calls and emails for accounts receivable.
  • Assist customers with payments using various methods, including cash, credit card, ACH, checks/CHAX, IVR, and web portals.
  • Set up payment arrangements and schedules upon managerial approval.
  • Document daily collection activities and maintain consistent communication with customers.

• Reconciliations and Dispute Resolution:

  • Perform account and payment reconciliations.
  • Research account disputes and billing discrepancies.
  • Review and address credit card declines, chargebacks, ACH, and check returns.

• Reporting and Record-Keeping:

  • Run and analyze aging reports for customer accounts.
  • Create and submit reports for collections, account write-offs, and solid waste autopay declines.
  • Provide customers with copies of invoices and supporting documentation upon request.

• Administrative and Clerical Duties:

  • Deliver and pick up interoffice mail on assigned days.
  • Request and enter adjustments to customer accounts as advised.
  • Maintain consistency, accuracy, and attention to detail in all tasks.

• Cross-Training and Peer Support:

  • Assist with coverage within the department as needed.
  • Support cross-training initiatives to enhance departmental efficiency.

Qualifications

• Experience in collections, customer service, and working with AI systems.
• Strong communication, analytical, and organizational skills.
• Proficiency in using multiple software systems simultaneously.
• Ability to manage time effectively and maintain accuracy under tight deadlines.
• Self-motivated with a strong work ethic and pride in work output.

Tools and Equipment Used

• Office equipment (e.g., computers, printers, scanners).
• Software: Microsoft Word, Excel, Outlook, CHAX, Encore, TMW, Great Plains (GP), Mitel/MiCollab Client.

Ascendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Nicholas Umbro