A busy personal injury law firm is looking for a Personal Injury Case Opener to take charge of the intake process and ensure every new case is set up accurately from day one. This position is ideal for someone with strong data entry skills, legal intake experience, and the ability to handle sensitive information with care and efficiency.

What You’ll Do:

• Handle incoming personal injury intakes from calls, emails, and referrals

• Gather and verify essential case information — including incident details, insurance coverage, and medical provider info

• Collect and upload required documents (retainers, authorizations, IDs, insurance cards)

• Set up new cases in the case management system with accurate party info, tags, deadlines, and coverage details

• Perform preliminary insurance verification (liability, UM/UIM, MedPay)

• Request key documents such as police reports and EMS summaries

• Communicate with clients to confirm information and explain next steps

• Assign files to the correct team based on workflows and service levels

• Monitor intake accuracy and flag issues to improve processes

What You Bring:

• 1+ years of experience in personal injury legal intake or case opening

• Fluent in English and Spanish — written and verbal (required)

• Strong attention to detail with fast and accurate data entry skills

• Familiarity with personal injury terminology, insurance policies, and medical documentation

• Great communication skills with empathy and professionalism

• Ability to manage a high volume of intakes while staying organized and on deadline

• Experience with legal software like Filevine, SmartAdvocate, Litify, or similar (preferred)

• Knowledge of Florida PI procedures is a plus

Benefits:

• Weekly Pay
• Holiday Pay
• After 30days: Health, Dental, Vision, GAP, Short Term Disability, Accident, Critical Illness and Life Insurance.
• Milestone Bonus of 40 hours for every 1200 hours.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Daniela Gomez