Job Title: Case Manager

Location: Jacksonville, FL
Compensation: $22/hour
Employment Type: Full-Time
Industry: Social Services / Homeless Outreach / Veterans Support

About the Role:

We are seeking compassionate, mission-driven individuals to join our team as Case Managers supporting homeless and their families in Jacksonville, Florida. This is a direct-service position working closely with individuals facing housing insecurity. As a Case Manager, you will act as a guardian and advocate, guiding clients toward stability and self-sufficiency through individualized care and resource coordination.

Key Responsibilities:

• Manage a caseload of 15–25 clients (victims and/or their families)

• Conduct weekly check-ins with clients to assess progress and needs

• Assist clients in securing and maintaining housing

• Provide transportation to appointments using a company vehicle

• Perform housing inspections and monitor living conditions

• Develop and implement individualized service plans

• Maintain detailed case notes and complete timely documentation

• Collaborate with housing agencies, social workers, and support services

• Close cases upon successful client stabilization or completion of goals

Qualifications:

• Valid driver's license with a clean driving record (no points allowed)

• Able to pass a federal background check, fingerprinting, and drug screening

• Experience working with vulnerable populations, preferably homeless individuals or veterans

• Strong organizational, communication, and problem-solving skills

• Empathy, patience, and a strong desire to serve

Work Environment:

• Position begins and ends at our office located at Jacksonville, FL 32204

• Travel required within the community; company vehicle provided for appointments

• Caseload may be temporarily high due to staffing growth but is expected to normalize

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Avery Nolan